Genesys Cloud WFM Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 800,000 - 1,200,000
Job Overview

We are seeking a detail-oriented and technically skilled professional to fill the role of Technical Support Specialist at our organization.

This critical support position requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:
  • Provide day-to-day technical support to Genesys Cloud WFM users.
  • Collaborate with cross-functional teams to resolve WFM-related issues and implement enhancements.
  • Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
  • Maintain accuracy and consistency in data inputs/outputs from the WFM platform.
Requirements
  • 1-3 years of experience specifically supporting Genesys Cloud WFM.
  • Strong understanding of Workforce Management concepts and systems.
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.

Preferred Attributes:

  • Self-starter with a proactive and collaborative approach.
  • Comfortable in a dynamic, fast-paced support environment.

Why this Role Matters

As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our Genesys Cloud WFM system. Your expertise will help us deliver exceptional customer experiences and drive business growth.

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