Retention and Growth Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Role:

This is an exciting opportunity to join our team as a Customer Retention Specialist.

  • Identify opportunities to re-engage inactive or canceled customers through tailored communication and offers.
  • Compile reports and actionable insights from customer feedback to assist in improving products and services.
  • Work closely with product, marketing, and support teams to address systemic issues that lead to customer churn.
Responsibilities:
  • Provide assistance to customers who have abandoned their cart or left during checkout.
  • Offer creative solutions to customers' problems and empathize with their needs.
  • Analyze customer behavior and abandonment patterns at various stages of the buyer journey.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
  • Proven experience in customer service, account management, or customer success.


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