
IT Technical Assistant
22 hours ago
Sapphire Farm Services Pvt Ltd is seeking a skilled Technical Support Professional to join our team. In this role, you will be responsible for resolving customer technical issues through configuration and troubleshooting of our product.
About the Role- Configure and troubleshoot software and hardware to resolve technical issues
- Provide technical support to customers via phone, email, or in-person
- Work closely with sales and customer success teams to ensure seamless customer experience
- Maintain accurate records of customer interactions and technical support activities
Requirements:
- Minimum 2 years' experience in technical support or related field
- Strong understanding of technical concepts and terminology
- Excellent written and verbal communication skills
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
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