Technical Support Professional

6 hours ago


Lahore, Punjab, Pakistan HRSG Outsourcing Pvt Limited Full time

Job Overview:

At HRSG Outsourcing Pvt Limited, we are committed to delivering exceptional IT support services to our clients. We are currently seeking a seasoned IT Support Professional to join our team and help us achieve this goal.

About the Role:

This is an exciting opportunity for an experienced IT Support Professional to take on a challenging role and contribute to the success of our organization. The successful candidate will be responsible for providing technical support to end-users, troubleshooting complex issues, and maintaining our IT infrastructure.

Key Responsibilities:

  1. Technical Support: Provide first and second-level technical support to end-users via phone, email, or in-person.
  2. Troubleshooting: Diagnose and resolve complex technical problems using effective problem-solving skills.
  3. Documentation and Tracking: Use a ticketing system to document and track user issues efficiently.
  4. IT Infrastructure Management: Maintain and support our IT infrastructure, including networks, cloud computing systems, and other IT assets.
  5. Physical Installations: Perform physical installations of replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.
  6. Patching Network Connections: Establish connections between devices and patch panels using copper and fiber optic cables.
  7. Collaboration: Work closely with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of our IT infrastructure.
  8. Compliance: Ensure that our IT infrastructure meets relevant industry standards, regulations, and best practices.

Requirements:

  • Bachelor's degree in information technology, computer science, or a related field.
  • Minimum of 5+ years of experience in technical support and IT infrastructure management.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
  • Experience in supporting MS Office 365.
  • Strong knowledge of Windows operating systems.
  • Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with cloud services (AWS, Azure, Google Cloud).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience in dealing with third-party provided services.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Familiar with ITIL (Information Technology Infrastructure Library) concepts.
  • Ability to work independently and as part of a team.
  • Customer-focused with a commitment to providing high-quality support.

Working Conditions:

  • Office environment with occasional travel to other company locations.
  • May require after-hours support and on-call availability.


  • Lahore, Punjab, Pakistan Saltech Sol Full time

    About the RoleWe're seeking an experienced Technical Support Professional to join our support services team at Saltech Sol. In this key role, you'll be responsible for providing expert technical support to our customers.Key ResponsibilitiesResolve technical issues related to industrial automation equipment.Collaborate with the sales team to ensure seamless...


  • Lahore, Punjab, Pakistan Joblogic Service Management Software Full time

    We are seeking a highly skilled Technical Support Professional to join our team at Joblogic Service Management Software. As a Technical Support Professional, you will be responsible for providing top-notch technical support to our customers.Responsibilities:Provide technical support through various communication channels, including live chat, email, and...


  • Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

    Company OverviewPeople (Professional Employers Pvt Ltd) is a reputable organization that provides excellent service to its clients. We are committed to delivering high-quality solutions and exceptional customer experience.Job DescriptionWe are seeking an experienced Technical Support Executive to join our team. The successful candidate will be responsible...


  • Lahore, Punjab, Pakistan Contour Software Full time

    About UsContour Software is a subsidiary of Constellation Software Inc., a global enterprise software conglomerate. We have grown rapidly over the past 14 years, expanding from a dozen people to over 2,000 staff across three cities. Our broad-based portfolio of market-leading solutions covers more than 100 industry domains in predominantly mature markets.We...


  • Lahore, Punjab, Pakistan Orkatok Private Limited Full time

    IT Support Executive Job Description:Orkatok Private Limited is seeking a highly motivated and experienced IT Support Executive to join its team in Lahore. The successful candidate will be responsible for delivering high-quality technical support and ensuring the efficient operation of our systems.Key Responsibilities:Provide technical support and...


  • Lahore, Punjab, Pakistan Abacus Full time

    Job Summary:We are seeking a highly skilled Technical Support Executive to join our team at Abacus. As an IT Support Executive, you will be responsible for providing timely, effective solutions for hardware, software, and network issues.Key Responsibilities:* Respond to and resolve technical issues via phone or in person.* Provide remote troubleshooting and...


  • Lahore, Punjab, Pakistan Noor International Full time

    About Noor International:Noor International is dedicated to providing unparalleled medical equipment services that meet the evolving needs of healthcare professionals.Job Summary:This position involves providing technical support and maintaining medical equipment to ensure optimal performance and minimize downtime.Main Responsibilities:Collaborating with...


  • Lahore, Punjab, Pakistan Console - IT Full time

    ResponsibilitiesProvide Technical Support: Troubleshoot and resolve technical issues with hardware, network, software, databases, printers, and other peripherals.Customer Service: Offer support to customers via phone, email, and chat, ensuring prompt and courteous assistance.Training and Development: Participate in and provide training on how to use products...


  • Lahore, Punjab, Pakistan Khired Networks Full time

    We are currently seeking a talented Technical Support Agent to join our Khired Networks team. As a Technical Support Agent, you will play a critical role in delivering exceptional customer experiences through proactive issue resolution and expert technical guidance.This exciting opportunity requires a candidate with a strong background in customer service...


  • Lahore, Punjab, Pakistan Generix Solutions Full time

    About the Position:We are looking for an experienced IT Support Professional to join our team at Generix Solutions.The successful candidate will be responsible for providing technical assistance, support, and training to customers, including responding to customer inquiries, troubleshooting technical issues, and providing training and support materials to...


  • Lahore, Punjab, Pakistan TekBoox Full time

    TekBoox, a forward-thinking IT company, is hiring a skilled IT Support Professional to join their team in Lahore.Job DescriptionAs an IT Support Professional, you will be responsible for providing technical assistance and support to our customers. You will work closely with our team to resolve technical issues, install software, and perform other tasks as...


  • Lahore, Punjab, Pakistan Imperial Resource Group LLC Full time

    At Imperial Resource Group LLC, we are seeking a skilled Customer Support Representative to provide exceptional technical support to our valued customers across the USA. This role involves troubleshooting internet connectivity issues and explaining complex technical information clearly, and resolving customer concerns efficiently.Key Responsibilities:Deliver...


  • Lahore, Punjab, Pakistan Salsoft Technologies Full time

    Are you an IT professional looking for a challenging role that utilizes your technical skills?Salsoft Technologies is seeking a Technical Support Professional with a Focus on System Administration to join our team.As a key member of our IT department, you will be responsible for:Providing level 1 and level 2 IT support to users.Ensuring the smooth operation...


  • Lahore, Punjab, Pakistan KAPLAN PROFESSIONAL SERVICES Full time

    About the PositionWe are seeking a dedicated and compassionate individual to join our team as a Student Counselor. This role involves working closely with students, colleagues, and other stakeholders to provide expert guidance, assistance, and support.Responsibilities:Provide counseling services to students, addressing their academic and personal...


  • Lahore, Punjab, Pakistan A. F. Ferguson & Co. (a member firm of the PwC network) Full time

    Company Overview:A. F. Ferguson & Co., as a member firm of the PwC network, aims to be the first choice employer for professional staff, fostering a culture where individuals can thrive and contribute their strengths.Job Description:As a Technical Support Specialist at A. F. Ferguson & Co., you will play a crucial role in maintaining smooth operations and...


  • Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are looking for a highly motivated Technical Support Associate to join our team at Eco Energy Services. As a Technical Support Associate, you will play a critical role in ensuring that our customers receive timely and effective technical support.Key ResponsibilitiesProvide technical assistance: You will be responsible for providing technical assistance to...

  • Help Desk Professional

    19 hours ago


    Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

    About UsAt People (Professional Employers Pvt Ltd), we strive to provide innovative solutions to our clients. Our team consists of experienced professionals who share a passion for delivering high-quality services.Job SummaryWe are looking for an experienced Technical Support Executive to join our team. The successful candidate will be responsible for...


  • Lahore, Punjab, Pakistan Motive Full time

    About MotiveMotive is a leading provider of innovative technology solutions that empower organizations to manage their operations more efficiently and effectively. Our platform combines industry-leading AI with complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.With over 120,000 customers across...


  • Lahore, Punjab, Pakistan Andromeda Technologies (Pvt) Ltd Full time

    A well-established Telecommunication company, Andromeda Technologies (Pvt) Ltd, is seeking a dedicated technical professional to handle customer inquiries and provide seamless support.Key Responsibilities:Deliver top-notch technical support to customers via various communication channelsTroubleshoot complex issues in a timely and efficient mannerCollaborate...


  • Lahore, Punjab, Pakistan Soliton Technologies Full time

    **Job Requirements**We are seeking a skilled and experienced Technical Support Analyst to join our team on-site. The ideal candidate will have a strong background in technical support, with excellent problem-solving abilities and the ability to understand complex documentation.As a Technical Support Analyst, you will be responsible for resolving technical...