
Customer Experience Professional
19 hours ago
Sad customer experience plays a crucial role in our digital-first platform, making financial services simple, transparent, and hassle-free. With over three-quarters of the population unbanked, we need to shift our approach.
As a key member of our team, you'll be the face of our platform and the first point of contact for users. Your role is critical in ensuring users have a positive and seamless experience with our platform.
We're looking for someone who shares our values and is committed to providing an outstanding experience to users. This person will:
- Respond to user inquiries via live chat and social media in a friendly, honest manner.
- Investigate and resolve issues quickly and effectively.
- Collaborate with other departments to identify and monitor any suspicious activity.
This is an entry-level position that requires working on weekends twice a month, with equivalent weekdays off to maintain a balanced schedule.
To excel in this role, you'll need:
- Excellent verbal and written communication skills with attention to detail.
- A calm personality to deal with multiple issues each day.
- A positive attitude and genuine desire to help customers, even those who are unhappy.
- Strong problem-solving skills and investigation skills.
- A passion for quality and focus on providing exceptional customer service.
Our benefits include:
- USD-denominated salary for stability against inflation.
- Remote-first work culture for flexibility.
- Flexible leave policy to support a sustainable work-life balance.
- Comprehensive insurance coverage for life and medical care.
- Provident fund contributions for financial growth.
- Technology and resources to ensure efficient work.
We strive to create an inclusive environment where everyone feels welcome and valued. Our recruitment process is built on fairness and equality for all, regardless of race, age, gender, color, religion, social status, disability, or ethnicity.
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