Customer Experience Agent

We are seeking a highly skilled Customer Service Agent to join our team.The ideal candidate will be responsible for providing exceptional customer service, resolving technical issues, and ensuring customer satisfaction.

This role involves managing customer relationships to drive business growth. The ideal candidate will have a proven track record in call centers, with at least 3 years of experience and strong leadership skills.Key Responsibilities:Manage customer interactions to ensure high levels of satisfactionSupervise and develop call center agents to achieve excellent...

Customer Service Leadership RoleWe are seeking a highly experienced and skilled Call Center Team Leader to join our team. As a Call Center Team Leader, you will be responsible for leading and managing a team of customer service representatives, ensuring that they meet performance targets and provide excellent customer service.Your responsibilities will...

About the Role: As a Call Quality Analyst, you will play a critical role in ensuring that our customer interactions meet the highest standards of quality.Key Responsibilities:Evaluate call recordings to assess quality and provide feedback to agents.Develop and implement training programs to enhance agent performance.Prepare and analyze reports to track call...

We are looking for an enthusiastic Sales and Customer Service Agent to join our Islamabad office. The successful candidate will be responsible for promoting our products and services over the phone and building relationships with existing clients.The role requires strong communication skills, a self-motivated approach, and fluency in English. You will work...

We are seeking a motivated and persuasive Customer Service Agent to join our dynamic team, specializing in insurance sales through cold calling. In this role, you will be responsible for reaching out to potential customers, building rapport, understanding their needs, and persuading them to purchase insurance products. Your exceptional communication skills,...

Looking for Customer Care Representatives (CCR) for our loan recovery call centre.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentGet notified when a new job is posted. Sign in to set job alerts for "Agent" roles.Related roles:Regional Representative - Agent RecruitmentSales Agent – CSR for International...

About the Role:This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization. As a Call Evaluator, you will be responsible for listening to and evaluating recorded or live customer calls for quality and compliance. You will also assess agent performance based on predetermined criteria and company...

Pursue a Career in Data-Driven Decision MakingAbout the TeamOur team uses data science to improve customer experiences through efficient pairing of customers or tasks with company representatives. We measure performance using a real-time control group – routing a portion of calls using the client's existing system and the majority of calls using our...

Job DescriptionThis is a senior leadership position responsible for overseeing the development and implementation of strategic campaigns to enhance customer relationships.Key ResponsibilitiesServe as subject matter expert, providing guidance on inquiries and coordinating with team coaches to ensure seamless communication.Lead performance management of...