Governance and Quality Assurance Analyst
1 week ago
Job Overview:
Analytical Role for Governance and Quality AssuranceThis is a challenging role that involves ensuring the highest standards in data quality and reporting timeliness.
- Work on key departmental reporting (regulatory, Group, and country) and ensure timely and accurate submission.
- Responsible for all governance-related activities related to reporting – e.g., Departmental Operating Instructions, Contracts, and Service Level Agreement reviews as applicable.
We are looking for a skilled professional with problem-solving skills, critical thinking, analytical skills, and understanding of regulatory requirements in complaints handling.
The ideal candidate will have a Bachelor's degree and be able to work closely with the Assurance Manager and Customer Experience Head to oversee audits and reviews.
Awareness and understanding of the regulatory framework of the country, and the regulatory requirements and expectations relevant to the role, are also essential.
Key Responsibilities:- Conduct Quality Assurance tests for the Complaint Management Team.
- Manage all governance-related activities associated with reporting.
- Develop a baseline with effective data analysis and reporting to accurately reflect business results.
- Identify opportunities for reporting optimization based on data analytics.
- Problem-solving skills.
- Critical thinking.
- Analytical skills.
- Understanding of regulatory requirements in complaints handling.
- Bachelor's degree or higher.
We offer a competitive salary and benefits package, including flexible working options, time-off, and proactive wellbeing support through Unmind, a digital wellbeing platform.
In line with our Fair Pay Charter, we aim to provide a positive and inclusive work environment where everyone feels respected and valued.
Our purpose is to drive commerce and prosperity through unique diversity, together with our brand promise to be here for good. We value difference and advocate inclusion.
About Standard Chartered:We're an international bank that's nimble enough to act and big enough for impact. For over 170 years, we've worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.
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