Call Centre Operations Manager

1 day ago

Saddar Town, Pakistan beBee Careers Full time
Job Summary
We are seeking an experienced Call Centre Manager to lead our customer service team. In this role, you will be responsible for guiding team members, ensuring effective communication, and promoting customer insight to enhance the customer experience.

Salary Information
The salary for this position is market-driven and based on individual performance. Our compensation package includes benefits such as health insurance, paid time off, and professional development opportunities.

Key Responsibilities
As a Call Centre Manager, you will:
- Provide guidance and learning opportunities to team members
- Ensure effective communication throughout the team
- Monitor random calls to improve quality, minimize errors, and track operative performance
- Maintain up-to-date knowledge of industry developments

Requirements
To succeed in this role, you must have 7-8 years of experience in a similar capacity. Previous experience in a customer support and sales support role is also required. You should possess strong telephone and interpersonal contact capabilities, along with good listening skills. Familiarity with CRM systems and practices is highly desirable.

Benefits
We offer a range of benefits to support your physical and mental well-being, including access to confidential employee assistance programs and mental health resources. We also provide flexible working arrangements to accommodate your needs.

What's Next
As a successful candidate, you will participate in a comprehensive onboarding process to get familiar with our business and culture. You will work closely with our leadership team to achieve our goals and objectives.

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