
Call Center Manager
2 days ago
Jagah Online, Pakistan
- Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Manage massive volumes of inbound and outbound calls in a timely manner
- Maintaining up-to-date knowledge of industry developments
- Provide customized, highest quality customer support
- Giving support to Call Centre Executives
- Responsible for needs assessments, performance reviews and cost/benefit analyses
- Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
- Keep records of all conversations in our Call Centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Must have either completed A-levels or Bachelor in any respective field. We will welcome those applicants who have international exposure. The candidate must have 7-8 years of experience in a similar capacity.
- Previous experience in a customer support and sales support role
- Strong telephone and interpersonal contact capabilities, along with good listening skills
- Familiarity with CRM systems and practices
- Multi-task capability, setting goals and handling resources efficiently
#J-18808-Ljbffr
-
Call Center Manager
4 weeks ago
Saddar Town, Pakistan Verticity (Pvt) Ltd. Full timeCall Center Manager Verticity (Pvt) Ltd., Pakistan Responsible for the daily running and management of a call centre through the effective use of resources. They are responsible for ensuring that calls are answered within predetermined time scales and dealt with properly.Key Responsibilities:Ensuring the call centre runs smoothly;Setting and meeting...
-
Campaign Manager
1 day ago
Saddar Town, Pakistan GE Solutions Full timeCreate integrated marketing campaigns based on market segments to gain new customers and build repeat businessSupervise the execution, monitoring, and measurement of marketing campaigns and their successEnsure campaign implementation follows organizational guidelinesRecruit and train talent for the successful implementation of marketing campaignsCompile...
-
Center Academic Head
22 hours ago
Saddar Town, Pakistan Aptech Computer Education Full timeCenter Academic Head ( Lahore ) Aptech Computer Education, Pakistan 1. Support faculty learning, delivering relevant and targeted knowledge.2. Support students learning outside of class and deliver relevant and targeted knowledge to students.3. Assist and support other members of the department as required4. Providing technical skills training for faculty...
-
Customer Service Team Lead
4 days ago
Saddar Town, Pakistan beBeeLeadership Full time 8,000,000 - 12,000,000Job Title: Call CenterWe are seeking a highly motivated and experienced leader to manage a team of customer service representatives.Main Responsibilities:Lead a team of 20 representatives in the call center environmentDevelop and implement effective strategies to improve sales performance metricsTrain and motivate team members to achieve their sales...
-
Dialing Debt Campaign Representative
17 hours ago
Saddar Town, Pakistan beBeeCampaign Full time 30,000Debt Campaign Call Center AgentWe are seeking a skilled professional to join our team as a call center agent for an outbound dialing campaign.Key Responsibilities:Make calls to clients regarding debt collection.Work collaboratively with colleagues to achieve team goals.Adhere to all training and scripts provided by the company.Required Skills and...
-
Tele Marketing Professional(s)
6 days ago
Saddar Town, Pakistan Aua Solutions Full timeTele Marketing Professional(s)Aua Solutions, PakistanWe are currently seeking highly charged telemarketing professionals for our International Call Center (Evening Shifts with van drop service). We provide world-class offshore integrated services to financial services and communications industries including telesales, appointment setting, and lead generation...
-
Brand Manager
2 weeks ago
Saddar Town, Pakistan getTickets, LLC Full timegetTickets, LLC has been providing travel services to Pakistani-American customers for over 12 years. It was the first company to establish a travel services call center in Pakistan in 2002. getTickets, LLC owns and operates travel sites such as getPakistanTicket.com, getUmrah.com, getDubaiHotels.com, getWorldHotels.com, and getAsiaHotels.com.getTickets is...
-
Head Of Marketing and Sales
22 hours ago
Saddar Town, Pakistan Tbt Full timeHead Of Marketing and SalesTbt, PakistanMBA in Marketing & industry experience of 8 years. Well Proven name in the Market, preferably in Call Center Solution.Job SpecificationEnthusiastic and energetic individual with a brand of experience, and the skill to develop its own department. A challenger who meets the target with ease and sets the required target...
-
Sales Growth Specialist
17 hours ago
Saddar Town, Pakistan beBeeCustomer Full time $60,000 - $100,000Join a dynamic sales team as we look for experienced professionals to drive growth and customer satisfaction through effective communication.About the Role:We are seeking skilled Call Center Specialists to make outbound international calls, promoting our products and services to potential customers worldwide.Conduct in-depth research on products, markets,...
-
Telemarketing Agents And Team Lead
1 day ago
Saddar Town, Pakistan Kallstar Pty Ltd Full timeTelemarketing Agents And Team LeadKallstar Pty Ltd, PakistanAgents and TL/Closer needed for outbound call center in Karachi. If you have experience in telemarketing Telecom sales in Australia or any other region and are skilled in leading a team, you may be a good fit for us. We are offering opportunities to senior agents/closers to demonstrate their...