Premier Service Executive

1 week ago


Hyderabad City Taluka, Pakistan HSBC Full time
About the Role

We are looking for a highly skilled and motivated individual to join our Premier Services Team as a Premier Service Manager. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting our Relationship Managers in achieving their income plans.

You will work closely with our PRMs to provide timely and effective support, ensuring that our clients receive a premium service experience. Your strong analytical skills and attention to detail will be essential in this role, as you will be responsible for managing large datasets and identifying opportunities for process improvements.

Key Challenges
  • Proactively identify opportunities to improve process efficiencies and suggest solutions to enhance customer experience.
  • Sensitively redirect clients to the most effective and efficient channel, ensuring seamless customer journeys.
  • Maintain high standards of control and operational practices, adhering to HSBC's expectations and regulatory requirements.


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