Call Center Team Members

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Call Center Agent Position Overview

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  • This position involves working as part of a team to deliver exceptional customer service and drive sales growth.">
  • You will interact with customers via phone, email, or chat, responding to their queries, and resolving any issues they may be facing.">
  • As a call center agent, you will be responsible for meeting sales targets and performance metrics, while maintaining a high level of professionalism and courtesy in all interactions.">
  • You should have a strong ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.">
  • A successful candidate should possess excellent communication skills, be adaptable, and have a positive attitude towards learning and growth.">
  • A high school diploma or equivalent is required, but prior experience in sales or customer-facing roles is highly desirable.">
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Key Performance Indicators (KPIs):

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  • First Call Resolution (FCR)">
  • Customer Satisfaction (CSAT)">
  • Sales Revenue Growth">
  • Net Promoter Score (NPS)">
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Shift Availability: Multiple shifts available, including evenings and nights.



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