
Customer Success Process Manager
1 week ago
Key Responsibilities:
- Data-Driven Insights: Develop and track key customer health metrics such as retention, churn, and Net Dollar Retention (NDR) to inform business decisions.
- Tool Optimization: Own and optimize customer success tools to improve efficiency and effectiveness.
- Cross-Functional Collaboration: Work closely with cross-functional teams to design customer engagement frameworks and ensure smooth handoffs between sales, onboarding, and customer success.
Required Skills and Qualifications:
- 5+ years of experience in customer success operations or a related field.
- Strong experience with customer success tools such as ChurnZero, Gainsight, and PBI.
- Expertise in data analysis, segmentation, and reporting.
- Ability to automate workflows and playbooks to scale customer success processes.
Benefits:
We offer a competitive compensation package, including equity compensation and a comprehensive benefits program. Our employees enjoy a dynamic work environment and opportunities for career growth and development.
Why You'll Like Working with Us:
We prioritize diversity and inclusion, recognizing the value that diverse perspectives bring to our organization. We are committed to creating an inclusive workplace culture that supports the well-being and success of all employees.
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