Customer Success Process Manager

1 week ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
Senior Customer Success Operations Manager is a pivotal role in our organization, responsible for streamlining customer success processes and driving retention strategies. The ideal candidate will have a strong background in data analysis and customer relationship management, with experience in implementing tools and workflows to optimize customer engagement.

Key Responsibilities:
  • Data-Driven Insights: Develop and track key customer health metrics such as retention, churn, and Net Dollar Retention (NDR) to inform business decisions.
  • Tool Optimization: Own and optimize customer success tools to improve efficiency and effectiveness.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to design customer engagement frameworks and ensure smooth handoffs between sales, onboarding, and customer success.

Required Skills and Qualifications:
  • 5+ years of experience in customer success operations or a related field.
  • Strong experience with customer success tools such as ChurnZero, Gainsight, and PBI.
  • Expertise in data analysis, segmentation, and reporting.
  • Ability to automate workflows and playbooks to scale customer success processes.

Benefits:
We offer a competitive compensation package, including equity compensation and a comprehensive benefits program. Our employees enjoy a dynamic work environment and opportunities for career growth and development.

Why You'll Like Working with Us:
We prioritize diversity and inclusion, recognizing the value that diverse perspectives bring to our organization. We are committed to creating an inclusive workplace culture that supports the well-being and success of all employees.
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