
Cloud Success Expert
2 weeks ago
We are seeking a skilled Customer Success Engineer to join our team. As a key member of our success team, you will play a crucial role in helping our customers achieve their goals and succeed with our platform.
Responsibilities- Provide exceptional customer support through various channels, including tickets, emails, chats, and phone calls.
- Investigate and resolve technical and product issues for our customers.
- Stay up-to-date with DigitalOcean systems and adapt quickly to changes.
- Collaborate with cross-functional teams to improve the customer experience.
- Identify process improvements and document them for future reference.
- Manage incidents and escalations professionally and efficiently.
- Contribute to combatting fraud and abuse on the platform.
- A strong background in cloud technology and Linux systems is essential.
- You should be passionate about technology and customer support.
- Strong analytical skills and pattern recognition are necessary.
- Prior experience in similar environments in Customer Success or Solutions Architecture roles is beneficial.
- Excellent communication skills are required to explain technical concepts clearly.
- Able to balance multiple priorities and expectations while delivering exceptional results.
- Knowledge of Linux, Debian, Ubuntu, Django, networking, storage, virtualization (KVM, Xen), and database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
- Bonus: Certifications such as RHCE, CKA, and/or CKAD.
- Bonus: Experience troubleshooting Kubernetes issues.
We are a cutting-edge technology company that innovates with purpose. We prioritize career development, employee well-being, and diversity and inclusion. Join us and contribute to simplifying cloud and AI so builders can focus on creating software that changes the world.
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