Cloud Success Expert

2 weeks ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
About the Role

We are seeking a skilled Customer Success Engineer to join our team. As a key member of our success team, you will play a crucial role in helping our customers achieve their goals and succeed with our platform.

Responsibilities
  • Provide exceptional customer support through various channels, including tickets, emails, chats, and phone calls.
  • Investigate and resolve technical and product issues for our customers.
  • Stay up-to-date with DigitalOcean systems and adapt quickly to changes.
  • Collaborate with cross-functional teams to improve the customer experience.
  • Identify process improvements and document them for future reference.
  • Manage incidents and escalations professionally and efficiently.
  • Contribute to combatting fraud and abuse on the platform.
Requirements
  • A strong background in cloud technology and Linux systems is essential.
  • You should be passionate about technology and customer support.
  • Strong analytical skills and pattern recognition are necessary.
  • Prior experience in similar environments in Customer Success or Solutions Architecture roles is beneficial.
  • Excellent communication skills are required to explain technical concepts clearly.
  • Able to balance multiple priorities and expectations while delivering exceptional results.
Preferred Skills
  • Knowledge of Linux, Debian, Ubuntu, Django, networking, storage, virtualization (KVM, Xen), and database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB).
  • Bonus: Certifications such as RHCE, CKA, and/or CKAD.
  • Bonus: Experience troubleshooting Kubernetes issues.
About Us

We are a cutting-edge technology company that innovates with purpose. We prioritize career development, employee well-being, and diversity and inclusion. Join us and contribute to simplifying cloud and AI so builders can focus on creating software that changes the world.



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