English Language Support Specialist

5 days ago


Lahore, Punjab, Pakistan Tee Blue Talk Services Full time

Tee Blue Talk Services is committed to delivering exceptional customer service to our clients worldwide. As a leading provider of English language support services, we require highly skilled and motivated Customer Support Representatives to join our team.

About Us

Our team of bilingual agents delivers top-notch inbound and outbound call center services, ensuring exceptional customer satisfaction. We maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.

Key Responsibilities:
  1. Respond to customer inquiries via phone, email, or chat in a timely and professional manner, providing accurate and complete information.
  2. Resolve customer issues and complaints efficiently, finding appropriate solutions while maintaining a high level of customer satisfaction.
  3. Maintain a thorough understanding of company products, services, policies, and procedures to assist customers effectively.
Requirements:
  1. High school diploma or equivalent, with at least 1-2 years of customer service experience, preferably in a fast-paced contact center environment.
  2. Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
  3. Strong problem-solving and critical-thinking abilities, with the ability to think quickly and make sound decisions.
  4. Ability to work independently, multitask, and prioritize tasks effectively in a fast-paced environment.
  5. Proficiency in using customer relationship management (CRM) software and other relevant computer applications.
  6. Strong attention to detail and accuracy in data entry and documentation.

We are an equal opportunity employer and value diversity at Tee Blue Talk Services. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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