Customer Service Representative

2 weeks ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Description:

We are seeking an experienced customer support professional to handle incoming calls, emails, and chats from customers. Your role will involve resolving service issues, driving sales through upselling and cross-selling strategies, and accurately updating CRM records.

Key Responsibilities:

  • Provide exceptional customer service by handling customer inquiries professionally
  • Make outbound calls to follow up with leads or promote new services
  • Resolve customer concerns and provide accurate service information
  • Sell and promote telecom products such as internet plans, TV packages, phone lines, and satellite services
  • Meet individual and team sales/support targets

Required Experience & Skills:

  • Minimum 1-2 years of experience in telecom sales and customer support
  • Experience handling inbound/outbound calls for products like internet, satellite TV, DSL, and phone services
  • Excellent spoken and written communication skills
  • Proven ability to handle objections and close sales
  • Familiarity with CRM tools and call center software


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