A Proactive Customer Experience Expert

2 hours ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 60,000 - 75,000

SadaPay is transforming financial services in Pakistan by offering a digital-first experience that simplifies, clarifies, and makes managing money hassle-free. Over three-quarters of the population remains unbanked, prompting a radical shift in financial services.

Our mission is to empower users to initiate transactions with ease using their CNIC, phone number, and smartphone, eliminating paperwork and long wait times.

Today, our 2 million users have abandoned their worst banking frustrations, opting for transparent fees, free local transfers, and an enjoyable payment experience.

We believe that finance should be more than just functional – it becomes enjoyable.

The role is crucial as the face of SadaPay and the primary point of contact for users.

To succeed, we need someone who shares our values and is committed to providing an exceptional experience to our users.

  • Key Responsibilities:
  • Respond to customer inquiries via email, live chat, and social media with a friendly, fun, and honest demeanor.
  • Investigate and resolve issues like failed transfers, declined payments, and lost or stolen cards efficiently and effectively.
  • Collaborate with other departments to identify and monitor any suspicious activity.

This is an entry-level position requiring a balanced schedule, including working on weekends twice a month with equivalent weekdays off.

You will thrive in this role if you:

  • Have exceptional verbal and written communication skills, focusing on attention to detail.
  • Can handle multiple issues and queries daily with a calm personality.
  • Aim to provide top-notch customer service and make every interaction satisfying.
  • Are passionate about delivering high-quality service and prioritizing customer satisfaction.

We offer:

  • USD-Denominated Salary: Salaries are pegged to USD to protect team members from inflation fluctuations.
  • Remote-First Work Culture: We empower employees to work from anywhere, coordinating occasionally for office presence when needed.
  • Flexible Leave Policy: We support a sustainable work-life balance by offering flexible leave options.
  • Comprehensive Insurance Coverage: Every employee receives Life and Medical Insurance, covering outpatient and inpatient care, including immediate family and parents.
  • Provident Fund Contributions: Contributing to the growth of our employees' finances through provident fund contributions.
  • Technology and Resources: Each colleague receives a laptop and necessary resources to ensure efficient work.

We promote equality, respect, and inclusivity, creating a comfortable environment for everyone.

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