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1 week ago
We are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills, an IT background, and the ability to resolve technical issues efficiently.
Job Description:The Technical Support Specialist will provide solutions to technical problems and claim resolution to customers via phone calls. They will also assist customers with other queries and concerns, providing accurate resolutions as per defined processes.
Responsibilities:- Assist customers with the claim filing process, including approving and denying claims via phone call
- Maintain high levels of service by dealing with customers in a friendly, efficient, and attentive manner
- Deliver exceptional customer experiences as measured by performance objectives and uphold core values
- Respond promptly to customer inquiries through phone calls
- Perform successful troubleshooting on customers' products and provide accurate and efficient resolutions
- Explain complex technical concepts simply to assist customers in resolving issues
- Stay up-to-date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
- O-Levels/Intermediate or above education
- Excellent English written and verbal communication skills
- American or neutral accent
- Proficiency with MS Office (MS Excel and Word)
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