Senior Technical Support Specialist

5 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a skilled Technical Customer Service Representative to join our team in a remote full-time position.

Job Description

This role is ideal for candidates who excel in high-performance support environments and want to grow with a successful team.

  • Provide technical support via Gorgias CRM (email, chat, troubleshooting)
  • Analyze data to improve customer experience
  • Manage ticket resolution end-to-end with accountability
  • Monitor backlogs and resolve customer queries promptly
  • Communicate clearly to support customer success
Required Skills and Qualifications

To be successful in this role, you will need:

  • At least 1 year of experience in technical support or troubleshooting
  • Excellent written and spoken English skills
  • Strong problem-solving skills and familiarity with CRMs like Gorgias
  • Motivated, curious, resourceful
  • Experience in E-Commerce or SaaS support is a plus
Benefits

We offer:

  • Bonuses and annual salary increases
  • Permanent remote work with stability
  • PTO and paid holidays
  • Health/dental coverage or stipend, depending on location
  • Career growth opportunities: Team Lead, Trainer, etc.
Why Work with Us?

We are a growing company with a collaborative, values-driven culture. We provide comprehensive training and global support, and we focus on personal and professional development.



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