
Senior Technical Support Specialist
5 days ago
We are seeking a skilled Technical Customer Service Representative to join our team in a remote full-time position.
Job DescriptionThis role is ideal for candidates who excel in high-performance support environments and want to grow with a successful team.
- Provide technical support via Gorgias CRM (email, chat, troubleshooting)
- Analyze data to improve customer experience
- Manage ticket resolution end-to-end with accountability
- Monitor backlogs and resolve customer queries promptly
- Communicate clearly to support customer success
To be successful in this role, you will need:
- At least 1 year of experience in technical support or troubleshooting
- Excellent written and spoken English skills
- Strong problem-solving skills and familiarity with CRMs like Gorgias
- Motivated, curious, resourceful
- Experience in E-Commerce or SaaS support is a plus
We offer:
- Bonuses and annual salary increases
- Permanent remote work with stability
- PTO and paid holidays
- Health/dental coverage or stipend, depending on location
- Career growth opportunities: Team Lead, Trainer, etc.
We are a growing company with a collaborative, values-driven culture. We provide comprehensive training and global support, and we focus on personal and professional development.
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