Senior Gorgias Technical Support Specialist

12 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Senior Gorgias Technical Support Specialist

This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.

  • Key Responsibilities:
  • Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
  • Analyze data and offer insights for customer experience improvements
  • Own ticket resolution end-to-end with accountability and urgency
  • Track backlogs and ensure all customer queries are resolved promptly
  • Deliver clear, quality-based communication that supports customer success

Requirements:

  • Experience: 1+ year of experience in technical support or troubleshooting roles
  • Communication Skills: Exceptional written and spoken English communication skills
  • Technical Skills: Strong problem-solving skills and comfort navigating CRMs like Gorgias
  • Prioritization and Organization: Highly motivated, intellectually curious, and resourceful
  • Tech Requirements: Minimum internet speed: 20 Mbps (wired connection preferred), own laptop or desktop with at least Intel i5 processor (or equivalent), minimum of 8GB RAM, reliable power supply and quiet workspace

Benefits:

  • Project bonus opportunities and annual salary increase
  • Permanent remote setup with long-term stability
  • PTO and paid holidays
  • Health and dental coverage or health stipend depending on location
  • Career path opportunities: Team Lead, Trainer, and more

About the Role:

This position requires a candidate who can thrive in a fast-paced E-Commerce environment, working with global teammates to provide exceptional customer support. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering high-quality results.

Why This Role?

This role offers a unique opportunity to join a dynamic team and contribute to the growth of a leading E-Commerce brand. With a focus on career development and work-life balance, this position is ideal for those seeking a challenging and rewarding remote opportunity.

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