
Senior Gorgias Technical Support Specialist
12 hours ago
Senior Gorgias Technical Support Specialist
This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Key Responsibilities:
- Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
- Analyze data and offer insights for customer experience improvements
- Own ticket resolution end-to-end with accountability and urgency
- Track backlogs and ensure all customer queries are resolved promptly
- Deliver clear, quality-based communication that supports customer success
Requirements:
- Experience: 1+ year of experience in technical support or troubleshooting roles
- Communication Skills: Exceptional written and spoken English communication skills
- Technical Skills: Strong problem-solving skills and comfort navigating CRMs like Gorgias
- Prioritization and Organization: Highly motivated, intellectually curious, and resourceful
- Tech Requirements: Minimum internet speed: 20 Mbps (wired connection preferred), own laptop or desktop with at least Intel i5 processor (or equivalent), minimum of 8GB RAM, reliable power supply and quiet workspace
Benefits:
- Project bonus opportunities and annual salary increase
- Permanent remote setup with long-term stability
- PTO and paid holidays
- Health and dental coverage or health stipend depending on location
- Career path opportunities: Team Lead, Trainer, and more
About the Role:
This position requires a candidate who can thrive in a fast-paced E-Commerce environment, working with global teammates to provide exceptional customer support. The ideal candidate will have strong technical skills, excellent communication abilities, and a passion for delivering high-quality results.
Why This Role?
This role offers a unique opportunity to join a dynamic team and contribute to the growth of a leading E-Commerce brand. With a focus on career development and work-life balance, this position is ideal for those seeking a challenging and rewarding remote opportunity.
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