Exceptional Customer Experience Specialist
11 hours ago
Customer Support Agent
Job DescriptionWe are seeking a Customer Support Agent to provide exceptional customer experiences via chat, email, or phone in a professional and friendly manner.
The ideal candidate will be responsible for handling inquiries related to product information, order tracking, returns, and account concerns.
They will utilize Gorgias and Shopify to manage tickets and provide fast, accurate support.
Required Skills and Qualifications- Excellent written and spoken English communication skills are essential for this role.
- At least 1 year of hands-on experience with both Shopify and Gorgias is required.
- The candidate must be comfortable working independently and handling multiple conversations at once.
- Competitive pay with annual performance-based increases will be offered to the successful candidate.
- Paid time off so you can rest and recharge will also be provided.
- A stable internet connection (at least 15 Mbps upload/download speed) is necessary for remote work.
- The candidate's own computer or laptop (i5 processor or equivalent preferred) will also be required.
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