Customer Experience Specialist
1 day ago
We are seeking an exceptional professional to provide top-notch online support and technical assistance to our customers and engineers. As a key member of our operations team, you will be responsible for delivering seamless responses to customer inquiries via live chat and email.
About the Role:- Provide timely and accurate resolutions to customer queries.
- Manage concurrent chat sessions to enhance customer satisfaction.
- Ensure effective allocation of claims' tickets to relevant engineers within established Service Level Agreements (SLAs).
- Perform daily tasks involving interaction with customers and engineers, including follow-ups.
- Excellent communication and interpersonal skills to ensure an exceptional customer experience.
- Ability to interpret and navigate software with full understanding, explaining billing-related questions.
- Strong analytical, problem-solving, and collaboration skills.
- High standards of English language proficiency.
- Proficiency in PC skills, including MS Office, Internet, and typing.
- Multitasking, planning, organization, and analytical skills.
- Negotiation skills.
- Ability to build rapport quickly.
- Knowledge of company products, processes, and procedures.
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