Help Desk Technician

2 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Customer Service Representative

We are seeking two Customer Support Specialists to ensure all customer needs are promptly addressed.

The ideal candidate will respond to customers' requests, orders, questions and concerns in a timely and accurate manner, exercising the highest level of service and quality.

Responsibilities:

  • Enter customer sales orders, quotes and returns accurately.
  • Respond to inbound calls and resolve customer service issues per established procedures and standards.
  • Perform administrative duties, reports and special projects associated with customer support.

Key Performance Indicators (KPIs):

  • First call resolution rate
  • Customer satisfaction rating
  • Response time

Requirements:

  • Exceptional communication skills and professional presence.
  • Schedule customers, track job assignments and manage scheduled dates effectively.
  • Communicate with customers through strong written, verbal and interpersonal communication skills.
  • Collaborate as an effective team player while working independently when needed.

Bonus for Excellent Performance

The successful candidate will have a passion for delivering exceptional results and outstanding organizational skills. If you're motivated to achieve a rewarding career, we encourage you to apply.


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