
Help Desk Technician
2 days ago
We are seeking two Customer Support Specialists to ensure all customer needs are promptly addressed.
The ideal candidate will respond to customers' requests, orders, questions and concerns in a timely and accurate manner, exercising the highest level of service and quality.
Responsibilities:
- Enter customer sales orders, quotes and returns accurately.
- Respond to inbound calls and resolve customer service issues per established procedures and standards.
- Perform administrative duties, reports and special projects associated with customer support.
Key Performance Indicators (KPIs):
- First call resolution rate
- Customer satisfaction rating
- Response time
Requirements:
- Exceptional communication skills and professional presence.
- Schedule customers, track job assignments and manage scheduled dates effectively.
- Communicate with customers through strong written, verbal and interpersonal communication skills.
- Collaborate as an effective team player while working independently when needed.
Bonus for Excellent Performance
The successful candidate will have a passion for delivering exceptional results and outstanding organizational skills. If you're motivated to achieve a rewarding career, we encourage you to apply.
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