Customer Support Training Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a skilled and dedicated Training Coordinator to join our team. This role involves developing and implementing training programs for our customer support teams.

Key Responsibilities
  • Collaborate with leadership to create comprehensive training programs for the Customer Solutions and Onboarding departments.
  • Work closely with the Customer Experience manager to assess and address training needs.
  • Present training material to the full team through regular meetings.
  • Provide hands-on training to new hires using LMS, mock calls, and live tickets in both departments.
  • Develop LMS content for new product features in collaboration with Product Experience.
  • Offer additional training to employees on Performance Improvement Plans (PIPs).
Essential Skills and Qualifications
  • Experience in designing and delivering training programs for customer support teams.
  • Strong collaboration skills to work effectively with leadership and Customer Experience managers.
  • Proficiency in presenting training material through various methods, including meetings, LMS, and hands-on training.
  • Experience with mock calls, live tickets, and training on new product features.
  • Ability to provide targeted training for employees on Performance Improvement Plans (PIPs).
Benefits
  • A competitive salary package based on experience.
  • Comprehensive Group Health and Life Insurance.
  • Gratuity.
  • EOBI.
  • Transport facility or fuel allowance.
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental).
  • Quarterly fun event.
  • Staff recognition programs.
  • Staff training programs.
  • Career progression.

We have a long-standing history of promoting from within and offer an enriched workplace culture that supports growth, development, and having fun.

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