International Call Center Team Lead

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Call Center Supervisor Opportunity

We are seeking an experienced and motivated Call Center Supervisor to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics.

Key Responsibilities:
  • Monitor team performance and ensure adherence to company policies and procedures.
  • Implement strategies to improve team performance and meet sales targets.
  • Prepare and present daily, weekly, and monthly reports on team performance to senior management.
  • Optimize call center processes to improve efficiency and productivity.
  • Ensure proper staffing levels to meet call volume demands.
Job Details:
  • Full-time employment
  • Mid-Senior level
  • IT Services and IT Consulting industry
What We Offer:
  • A competitive salary
  • Commission and bonuses
  • Opportunities for career growth and development
Work Schedule:
  • Night shift: 7:30 PM to 4:00 AM
  • Days off: Saturday and Sunday


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