Call Center Operations Lead

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

The ideal candidate will have previous experience in a call center environment, with a strong track record of providing exceptional customer service. They will be able to multitask, manage time effectively, and work under pressure.

In addition to providing excellent customer service, the successful candidate will be expected to lead and manage a team of call center officers. This includes monitoring call volume, prioritizing tasks, and distributing workload effectively.

Requirements:

  • Bachelor's degree required
  • Previous call center experience is essential
  • Strong problem-solving skills and ability to handle difficult customers
  • Excellent computer skills, including Microsoft Office and web-based applications

This role offers a competitive salary and benefits package, as well as opportunities for career advancement.



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