Call Center Team Leader

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time

As a customer service leader, you will be responsible for providing exceptional support to customers via phone calls. Your key responsibilities include answering incoming calls, resolving issues, and addressing customer concerns.

You will also be expected to lead and manage a team of call center officers, providing backup support and ensuring team goals are met. This includes monitoring call volume, prioritizing tasks, and distributing workload effectively.

To succeed in this role, you will need strong problem-solving skills, the ability to handle difficult customers, and excellent computer skills. You should also be able to multitask, manage time effectively, and work under pressure.

Key Requirements:

  • Bachelor's degree required
  • Previous call center experience is essential
  • Fluent communication skills in English

Benefits of this Role:

  • Opportunity to work with a dynamic team
  • Chance to develop leadership skills
  • Competitive salary and benefits package

This role offers a unique opportunity to make a real impact on customer satisfaction and drive business growth.

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