Performance Improvement Leader

20 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Key Responsibilities

As a Team Lead Operations, you will be responsible for managing a team of Advisors to achieve business objectives.

Key responsibilities include:

  1. Managing performance and behavior of Team leaders through coaching and mentorship.
  2. Implementing goals and monitoring progress towards these goals.
  3. Analyzing performance data to identify areas for improvement.
  4. Ensuring Team Leaders have a clear understanding of performance criteria and its impact on the customer experience.
  5. Partnering with workforce management to execute daily staffing plans and manage schedules.
  6. Managing attendance, time-off planning, and adherence in partnership with Workforce Management.
  7. Participating in process improvement events to identify and implement change initiatives.
  8. Providing coaching and feedback to improve Seller interactions.
  9. Maintaining a positive and professional demeanor.


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