
Business Relationship Manager
3 days ago
Business Relationship Manager
We are seeking a highly motivated and experienced Business Relationship Manager to join our team as a Customer Success Manager. The ideal candidate will have a strong background in customer success and account management, with a proven track record of driving value realization and growth.
- This involves delivering exceptional customer experiences through proactive engagement, issue resolution, and escalation management.
- The role requires strong critical thinking skills to problem-solve and consult clients on the best approach to achieving their goals.
- Candidates should possess excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and clients.
Key Responsibilities:
- Deliver exceptional customer experiences through proactive engagement, issue resolution, and escalation management.
- Drive value realization and growth by identifying and capitalizing on opportunities.
- Partner with internal stakeholders to solve client escalations and ensure timely resolution of issues.
- Act as an internal advocate for our clients, including identifying beta and referenceable clients.
- Develop and maintain deep relationships with clients to understand their needs and provide tailored solutions.
What We're Looking For:
- Proficiency in both English & Spanish languages (written and verbal).
- 3+ years of prior experience in a customer-facing role.
- Customer Success or Account Management experience.
- Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently.
- Proven track record of successfully getting the BOB through renewals and mitigating churn.
- Demonstrate critical thinking skills and the ability to adapt in the moment.
- Strong grasp of SaaS applications.
- Logistics experience is a plus.
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