Performance Evaluation Specialist

5 hours ago

Rawalpindi Cantonment, Pakistan beBeeQualityAssurance Full time 800,000 - 1,500,000

Evaluate Representative Performance as a Quality Assurance Expert

Job Summary

The primary role of this position is to assess the performance of sales and customer service representatives, ensuring they meet company and industry standards. This involves monitoring calls and evaluating representatives based on set metrics.

Key Responsibilities
  • A minimum of two years' experience in a call center environment.
  • Excellent comprehension and grammar skills, with the ability to communicate effectively in writing.
  • Flexibility to work night shifts, with strong listening and analytical skills.
  • Desirable experience in Auto Insurance, Auto Warranty, or mortgage industries.
  • Intermediate knowledge of Microsoft Suite applications, including Outlook, Word, and Excel.
  • Ability to learn new software quickly and apply it in a fast-paced environment.
  • Capacity to work independently, prioritizing tasks effectively and maintaining a high level of focus.

This role requires a detail-oriented individual who can provide actionable feedback to representatives, helping them improve their performance. The ideal candidate will have a strong understanding of quality assurance principles and be able to apply them in a dynamic call center setting.

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