
Performance Monitoring
3 weeks ago
JOB DESCRIPTION
- Conduct contact center performance analysis and create detailed action plans for performance improvement.
- Review and resolve all incoming escalations from appropriate channels promptly.
- Listen to (and view) customer calls, chats, and other communications; evaluate consumer data to measure agent service skills and policy adherence.
- Provide continuous process improvement recommendations to call center leadership.
- Contribute to training curriculum development for call center team members involved in specific projects.
- Develop resource materials, online reference materials, process guides, and assessments to support staff development.
- Respond to internal inquiries regarding customer call handling or service support for specific product lines.
- Research escalated calls provided by internal leadership, customers, and clients.
- Prepare reports and other documentation as needed.
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Performance Evaluation Specialist
7 hours ago
Rawalpindi Cantonment, Pakistan beBeeQualityAssurance Full time 800,000 - 1,500,000Evaluate Representative Performance as a Quality Assurance ExpertJob SummaryThe primary role of this position is to assess the performance of sales and customer service representatives, ensuring they meet company and industry standards. This involves monitoring calls and evaluating representatives based on set metrics.Key ResponsibilitiesA minimum of two...
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Performance Marketing Specialist
4 weeks ago
Rawalpindi Cantonment, Pakistan Reach First Full timePerformance Marketing Specialist (Google Ads Expert)Rawalpindi, Pakistan | Posted on 07/03/2025Position Title: Performance Marketing Specialist (Google Ads Expert)Job Timings: 3:00 PM to 11:00 PMReporting to: Assistant Marketing DirectorDepartment: MarketingLocation: Bahria Town Phase 4 RawalpindiAbout Us:Reach First is a Canadian company that provides...
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Performance Marketing Executive
1 week ago
Rawalpindi Cantonment, Pakistan Metro Shoes Full timeDirect message the job poster from Metro ShoesE-Commerce, Digital Marketing, Advertising & Data AnalyticsJob Overview:Metro Shoes Pakistan is looking for a Performance Marketing Executive to assist in planning, executing, and optimising paid advertising campaigns across multiple digital platforms, including Facebook, Instagram, Google Ads, TikTok, and...
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SEO Performance Specialist
4 weeks ago
Rawalpindi Cantonment, Pakistan Reach First Full timePosition Title: SEO Performance SpecialistJob Timings: 3:00 PM to 11:00 PMDepartment: MarketingLocation: Bahria Town Phase 4 RawalpindiAbout Us:Reach First is a Canadian company that provides software development, digital marketing, and custom solutions services to our clients. We also build and operate multiple business units within various industries....
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Rawalpindi Cantonment, Pakistan beBeeGridPerformanceManager Full time 8,000,000 - 10,000,000As a Grid Performance Manager, you will be responsible for overseeing multiple key performance indicators within a specific grid. These KPIs include Sales, Revenue, Business Development, Mobile Broadband, Trade Visibility, Channel Universe Development, and Cell Sites Utilization.Your primary goal will be to drive revenue growth from 3G and 4G sales through...
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Customer Service Excellence Expert
5 hours ago
Rawalpindi Cantonment, Pakistan beBeeQuality Full time 8,000,000 - 12,000,000Call Quality SpecialistWe are seeking a skilled Call Quality Specialist to assess employee performance and service quality.Monitor inbound and outbound calls to evaluate customer interactions based on accuracy, communication skills, and compliance with company standards.Evaluate customer interactions and document call evaluations to maintain accurate records...
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Building Management System Operator
4 weeks ago
Rawalpindi Cantonment, Pakistan Zameen Full timeJob Title: BMS Operator (HVAC)Key Responsibilities:1. Monitor and control the BMS and HVAC systems to ensure optimal performance and energy efficiency.2. Identify and troubleshoot issues with the systems, and perform corrective actions as needed.3. Perform routine maintenance tasks, such as checking system parameters, cleaning filters, and inspecting...
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Quality Assurance Specialist
3 weeks ago
Rawalpindi Cantonment, Pakistan Voxnet Communications Full timeThe primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...
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Network Engineer
1 week ago
Rawalpindi Cantonment, Pakistan Cdigital Full timeAssists in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications.Job SpecificationMonitors and maintains the use of the LAN's photocopiers and printers.Develops, maintains, and monitors procedures for all server backups.Monitors, plans, and coordinates the...
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Customer Experience Enhancement Specialist
1 week ago
Rawalpindi Cantonment, Pakistan beBeeCallQuality Full time 50,000 - 60,000Call Quality AnalystThe Call Quality Analyst plays a pivotal role in enhancing employee performance and service quality by monitoring inbound and outbound calls. This individual evaluates customer interactions based on accuracy, communication skills, and adherence to industry standards.Key Responsibilities:Monitor inbound and outbound calls to assess...