
Senior Expert Technical Operations Specialist
3 days ago
Mission and Vision
Motive empowers teams to run physical operations more safely, productively, and profitably with streamlined tools. They serve over 100,000 customers across various industries including transportation, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Job SummaryThe Lead Technical Support Engineer is a senior expert providing complex technical support for products and services. As an L4 support engineer, they troubleshoot and resolve high-level issues that cannot be resolved by junior support engineers.
This role requires collaboration with cross-functional teams, mentoring, training, and coaching junior engineers to improve their skills and expertise.
Key Responsibilities:- Analyze and diagnose complex technical issues and provide solutions minimizing user disruption.
- Identify and resolve technical issues affecting customers in collaboration with engineering teams.
- Create and maintain technical documentation for internal and external use.
- Work closely with cross-department teams to identify and address technical issues.
- Provide leadership and mentoring to junior technical support engineers.
- Drive continuous improvement in the technical support process.
The successful candidate will have excellent communication and problem-solving skills, technical knowledge, analytical skills, attention to detail, and experience working in a team-oriented environment.
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