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Payment Processing Specialist
4 hours ago
We are seeking a skilled and detail-oriented Customer Care Representative to join our dedicated team. As a member of our Perseus Payments division, you will provide exceptional support to our clients, handling payment processing needs, including onboarding, reconciliation, risk management, and terminal troubleshooting.
About EWS GroupEWS Group is a leading provider of integrated payments services to businesses and software providers. Our division, Perseus Payments, integrates with popular software solutions to deliver a seamless payments experience for customers. We operate globally, serving customers in 100+ countries.
As a Payment Processing Specialist, you will be responsible for resolving technical issues, documenting customer interactions, and escalating complex cases to higher support levels or relevant teams. You will also contribute to maintaining accurate records and following company policies and procedures.
Job Requirements:- Proactive Problem-Solving: Identify potential issues and resolve them before they escalate.
- Effective Time Management: Prioritize tasks efficiently to manage multiple customer inquiries simultaneously.
- Team Collaboration: Work closely with colleagues to ensure timely resolution of customer issues.
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