Access Network Specialist

5 days ago

Gujujranwala City Tehsil, Pakistan beBeeOperations Full time 1,200,000 - 1,500,000
Field Operations Manager

This is a senior-level role that oversees the operations and maintenance of access networks, including MSAGs from vendors such as ZTE, Huawei, and Nokia. The Field Operations Manager will be responsible for handling technical issues related to PSTN, DSL, IPTV, and Flash Fiber within their respective domain.

The role involves addressing and resolving GPON-related issues while monitoring and enhancing the GPON Customer Happiness Index (CHI) across GTR regions. Additionally, the position entails managing the operation and maintenance of power infrastructure, including PDG sets, rectifiers, batteries, transformers, and AC/DC earthing systems, ensuring uninterrupted CP and PDG backup supply for outdoor MSAGs.

The successful candidate will have strong coordination skills with external stakeholders such as GEPCO and civic agencies. They must also possess hands-on knowledge of MSAG Power Plants, including PDGs, rectifiers, AC/DC power systems, and earthing.

Responsibilities:

  • Handle and resolve PSTN, DSL, IPTV, and Flash Fiber-related issues in the respective domain.
  • Monitor, manage, and improve GPON-related issues, focusing on enhancing the GPON Customer Happiness Index (CHI).
  • Ensure seamless operations and maintenance (O&M) of power infrastructure including PDG Sets, rectifiers, batteries, transformers, and AC/DC earthing systems.
  • Guarantee uninterrupted CP and PDG backup supply for outdoor MSAGs by proactive maintenance and monitoring.
  • Mobilize maintenance teams swiftly in the event of faults, ensuring timely fault rectification and minimal downtime.
  • Conduct Preventive Maintenance Routines (PMRs) of Access Network Elements (NEs) and analyze results for outage reduction.
  • Ensure full compliance with HSE standards during all routine operations and field activities.

Requirements:

  • B.E/B.Sc. Engineering in Electrical, Electronics, Telecommunication, Computer, or Software BS IT / BS CS (4-year program)
  • Relevant experience
  • Sound understanding of switching, IP networking, transmission technologies, and GPON architecture.
  • Familiarity with PTCL's NMS systems for MSAG and NGN networks.
  • Basic grasp of field operations, both Copper and GPON-based.
  • Ability to analyze and improve service KPIs, especially the GPON CHI.
  • Hands-on knowledge of MSAG Power Plants, including PDGs, rectifiers, AC/DC power systems, and earthing.
  • Strong coordination skills with external stakeholders such as GEPCO and civic agencies.
  • Proficiency in MS Excel, PowerPoint, and working with databases.
  • Excellent communication, team management, conflict resolution, and time management skills.

What We Offer:

  • 6-month maternity leave and 30-day paternity leave
  • A hybrid work model
  • Family-centric policies

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