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Sales Quality Assurance Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Quality Assurance Specialist

We are seeking a diligent and detail-oriented Quality Assurance Specialist to ensure high-quality performance across multiple channels. The role will focus on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions. As the role evolves, additional responsibilities will be taken on, contributing to comprehensive quality assurance.

Evaluation Responsibilities:
  • Evaluate and assess B2B sales calls for quality, accuracy, and adherence to guidelines.
  • Provide detailed feedback and actionable recommendations for improvements.
Email and Chat Evaluation:
  • Review sales-related email and chat communications for clarity, professionalism, and effectiveness.
  • Ensure emails and chats align with brand tone and customer engagement standards.
Inbound Leads Monitoring:
  • Monitor inbound sales leads to ensure proper handling and response time.
  • Evaluate the quality of inbound lead engagement and provide feedback for improvement.
Feedback and Coaching:
  • Conduct coaching sessions based on findings from call, email, and chat evaluations.
  • Offer constructive feedback to improve performance and overall customer experience.
Account Audits:
  • Perform regular account audits to ensure accurate and up-to-date information is maintained.
  • Ensure all accounts meet required standards and compliance guidelines.
Trend Analysis:
  • Monitor trends and data related to sales performance, customer behavior, and quality metrics.
  • Use data analysis to identify areas for improvement and report on performance trends.