
Contact Center Leadership Position
2 days ago
Job Overview
">- A Team Lead Contact Center is required to manage a team effectively, ensuring engagement and alignment with team deliverables.
- This role involves close collaboration with team members to maximize target achievement and optimize resource utilization.
- The ideal candidate will maintain qualitative and quantitative targets by adhering to defined protocols.
- Effective handling of escalations during calls is crucial to enhance the customer experience.
- The Team Lead must ensure completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
- Able to manage pressure effectively and take strategic initiatives are essential qualities for this position.
- Advanced proficiency in MS Excel and system management is required.
Responsibilities
">- Establish effective coordination with team members.
- Closely collaborate with team members to maximize target achievement.
- Maintain qualitative and quantitative targets by adhering to defined protocols.
- Handle escalations during calls to enhance the customer experience.
- Ensure completion of daily, weekly, and monthly lead qualification targets.
- Demonstrate ability to manage pressure effectively.
- Take strategic initiatives.
- Have advanced proficiency in MS Excel and system management.
Requirements
">- A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required.
- Prior experience at a Contact/Call Center is highly preferred.
- The minimum educational qualification is a Bachelor's degree or higher.
Benefits
">- 5-day workweek.
- Annual bonus.
- Yearly salary increment.
- Comprehensive health benefits (Outpatient, Inpatient, Maternity).
- Provident Fund/EOBI.
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