Contact Center Leadership Position

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time 6,000,000 - 8,500,000

Job Overview

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  • A Team Lead Contact Center is required to manage a team effectively, ensuring engagement and alignment with team deliverables.
  • This role involves close collaboration with team members to maximize target achievement and optimize resource utilization.
  • The ideal candidate will maintain qualitative and quantitative targets by adhering to defined protocols.
  • Effective handling of escalations during calls is crucial to enhance the customer experience.
  • The Team Lead must ensure completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
  • Able to manage pressure effectively and take strategic initiatives are essential qualities for this position.
  • Advanced proficiency in MS Excel and system management is required.

Responsibilities

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  • Establish effective coordination with team members.
  • Closely collaborate with team members to maximize target achievement.
  • Maintain qualitative and quantitative targets by adhering to defined protocols.
  • Handle escalations during calls to enhance the customer experience.
  • Ensure completion of daily, weekly, and monthly lead qualification targets.
  • Demonstrate ability to manage pressure effectively.
  • Take strategic initiatives.
  • Have advanced proficiency in MS Excel and system management.

Requirements

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  • A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required.
  • Prior experience at a Contact/Call Center is highly preferred.
  • The minimum educational qualification is a Bachelor's degree or higher.

Benefits

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  • 5-day workweek.
  • Annual bonus.
  • Yearly salary increment.
  • Comprehensive health benefits (Outpatient, Inpatient, Maternity).
  • Provident Fund/EOBI.


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