Main Technical Support Specialist

19 hours ago

Karachi, Sindh, Pakistan beBeeTechnical Full time $100,000 - $120,000
Job Title: Main Technical Support Specialist

We are looking for a skilled Main Technical Support Specialist to join our team. As a key member of our Global Technical Support organization, you will be responsible for delivering exceptional support experience to our clients.

About the Role:
Motive is seeking an experienced and adept technical professional to take ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution. In this role, you will work closely with Customer Success Managers to receive, manage, and expeditiously resolve escalations from assigned customers.

Key Responsibilities:
  • Provide timely and effective resolution to complex technical issues.
  • Develop and maintain strong relationships with technical contacts at assigned customers.
  • Analyze data to monitor account health and trends, identifying potential issues before they escalate.
  • Collaborate with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
  • Identify and document product gaps and enhancements; liaise with relevant product and CS teams to advocate for designated customers.

Working in close liaison with other departments and tiers:
  • Analyze customer data to identify trends and opportunities for improvement.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Participate in on-call rotation to provide 24/7 support to our clients.

Benefits:
  • Opportunity to work with a talented team of technical professionals.
  • Chance to develop and implement innovative solutions to complex technical issues.
  • Competitive salary and benefits package.

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan beBeeCustomerService Full time 3,000,000 - 6,000,000

    Job Summary:We are seeking a highly skilled Technical Support Specialist to provide on-site support, complaint handling, and preventive services for contract and warranty clients. The successful candidate will be responsible for delivering exceptional customer service and ensuring timely issue resolution.Main Responsibilities:

  • Technical Support Advisor

    1 week ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewOur company seeks an experienced Technical Support Specialist to join our team. In this role, you will play a key part in delivering exceptional customer service and technical support.Key ResponsibilitiesAs a Technical Support Specialist, your main responsibilities will include:Providing timely and effective technical support to clients via...

  • Technical Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 600,000 - 1,200,000

    Technical Support SpecialistAbout the Role:We seek an accomplished Technical Support Specialist to provide expert technical assistance and support to our staff, ensuring seamless operation of computer systems.Key Responsibilities:Offer comprehensive technical assistance and support to staff members on computer-related issues.Install, configure, and maintain...

  • Live Support Specialist

    1 week ago

    Karachi, Sindh, Pakistan Robust Support and Solutions Full time 500,000 - 600,000 per year

    Robust Support & Solutions is looking to hire "Live Support Specialist" for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities:As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds,...

  • Technical Support Specialist

    19 hours ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time $50,000 - $86,000

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing exceptional support to customers, troubleshooting technical issues, and collaborating with colleagues to deliver outstanding results.Key Responsibilities:Exceed customer expectations by delivering high-quality...

  • IT Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan beBeeTechnical Full time 960,000

    Job DescriptionWe are seeking a highly skilled IT professional to provide technical support to internal and external users.Main Responsibilities:Resolve client and internal user queries according to agreed Service Level Agreements (SLAs).Deliver training on RIS and corporate applications, as well as assist with product demos.Manage service requests in our...

  • Technical Support Specialist

    18 hours ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 1,500,000 - 2,500,000

    Job OverviewThe Technical Support Specialist is a critical role that requires an individual with exceptional technical skills, analytical thinking, and strong communication abilities. This position involves managing, tracking, diagnosing, and troubleshooting technical support cases, ensuring timely resolution and high customer satisfaction.Key...

  • Technical Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan beBeeSkill Full time 6,000,000 - 12,000,000

    Job OpportunityWe are currently seeking experienced professionals to fill various roles within our organization.Technical Support SpecialistMaintain and troubleshoot hardware, software, and network systems ensuring optimal performance.Configure computers, printers, and IT equipment for seamless integration.Monitor system performance and security to identify...

  • Technical Support Specialist

    6 days ago

    Karachi, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    We are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will possess strong communication skills, be confident and target-oriented, with a solid understanding of computer systems.Key qualifications include recent graduation or up to one year of experience in the field of scientific or analytical equipment support.Successful...

  • L2 Technical Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan beBeeCustomerSupport Full time $40,000 - $70,000

    Technical Support Specialist Job OverviewWe are seeking highly skilled technical support specialists to join our team in a fast-paced environment. This role is ideal for individuals with strong communication skills, a solid understanding of IT troubleshooting, and the ability to work effectively in a dynamic setting.Key Responsibilities:Provide timely and...