Technical Customer Support Specialist

4 days ago


Lahore, Punjab, Pakistan beBeeSupport Full time 400,000 - 600,000
Job Description:

Our team is seeking a skilled technical professional to provide exceptional customer support via telephone for our software products.

This role requires the ability to answer complex questions about product function and usage, troubleshoot and resolve issues, and make necessary configuration changes to ensure continued customer satisfaction.

Requirements:
  • Excellent verbal and written communication skills are essential for this position
  • The ability to provide technical support via telephone is crucial
  • A strong problem-solving and analytical skillset is required
Work Environment:

This role involves working in a fast-paced team environment with multiple stakeholders, including customers, sales teams, and development teams.

Key Responsibilities:
  • Responding to customer inquiries via telephone is a key aspect of this role
  • Troubleshooting and resolving technical issues with software products is a critical task
  • Maintaining accurate records of customer interactions and technical notes is also important


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