Center of Excellence Director

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a highly skilled professional to join our team as a Center Operations Director.

The successful candidate will be responsible for planning and managing the operation of our contact centers, ensuring high levels of customer satisfaction and efficiency.

Key Responsibilities:
  • Planning and forecasting resources and budgets
  • Coordinating with internal stakeholders to meet customer needs
  • Developing and implementing process improvements
  • Leading and motivating cross-functional teams
  • Ensuring compliance with regulatory requirements

Requirements:
  • Minimum 3 years of experience in contact center operations management
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills
  • Able to work effectively in a fast-paced environment

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