Technical Specialist

1 day ago


Multan, Punjab, Pakistan beBeeTroubleshooting Full time 1,000,000 - 1,500,000
About the Role:

We are seeking a skilled Technical Specialist to join our team as a Support Engineer. This individual will play a key role in managing, tracking, diagnosing, and troubleshooting technical cases in support.

Key Responsibilities:
  • Resolve support issues by identifying changes needed to data/hardware/process and implementing them with minimal disruption.
  • Analyze data to determine the root cause of errors/bugs using tools like Redash and report to Technical Leads.
  • Communicate with customers for reported issues, escalated cases, and urgent inquiries to minimize customer churn.
Requirements:
  • Minimum 1 year tenure in Technical Support or 2 years in Customer Support.
  • Fluent English language skills.
  • Team player with professional work environment experience.
  • Exceptional performer with Hardware and Firmware level troubleshooting skills.


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