Customer Experience Advocate

2 weeks ago

Lahore, Punjab, Pakistan beBeeSupport Full time

At Kavak, we are committed to delivering an exceptional customer experience. As a Customer Support Representative, you will be the primary point of contact for our customers, providing timely and effective support throughout their journey with us.

Key Responsibilities:
  1. Customer Onboarding:
    • Guide customers through the onboarding process, ensuring a seamless and efficient experience.
    • Provide clear instructions and explanations to facilitate successful account setup and document submission.
  2. Customer Support:
    • Respond promptly and professionally to customer inquiries via phone, email, or chat.
    • Proactively communicate updates on the status of their application or purchase, keeping customers informed and engaged throughout the process.
  3. Education & Guidance:
    • Explain complex concepts and processes in a clear and concise manner, empowering customers to make informed decisions.
    • Offer personalized product and service recommendations based on customer preferences and budget.
  4. Data Management:
    • Maintain accurate and up-to-date records of customer information in CRM tools or company databases.
    • Ensure compliance with data security and confidentiality standards, protecting sensitive customer information.

Requirements

Skills and Qualifications:
  • Experience: Previous experience in customer-facing roles, preferably in automotive or sales.
  • Skills: Excellent communication skills, strong organizational abilities, and proficiency in CRM tools and basic digital platforms.
  • Attributes: A customer-centric approach, problem-solving skills, and the ability to remain calm under pressure.
Benefits:
  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a leading e-commerce company in the pre-owned vehicle market.
  • Competitive compensation and benefits packages.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service, Purchasing, and Sales
  • Industries: Motor Vehicle Manufacturing

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