Technical Operations Specialist

2 days ago


Gujranwala, Punjab, Pakistan beBeeSupport Full time $100,000 - $130,000
About Us

We empower individuals who manage physical operations with tools to make their work safer, more productive, and profitable.

Our platform enables teams to manage drivers, vehicles, equipment, and fleet-related spend in a single system.

The Role

Senior Technical Support Engineers are responsible for managing customer technical support issues and training employees within the Support team.

Main Responsibilities
  • Resolve customer support issues related to our products.
  • Analyze data using available tools to investigate the source of errors.
  • Evaluate the impact and prevalence of issues by analyzing data.
  • Provide constructive feedback to Tier 1 agents.
Requirements
  • A minimum of 2-3 years of experience in Customer Support or software development.
  • A Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Techncial knowledge/troubleshooting skills and willingness to learn.
  • Ability to perform in-depth root cause analysis.


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