Senior Technical Support Specialist

1 day ago

Gujranwala, Punjab, Pakistan beBeeTechnical Full time $74,000 - $86,000

At the forefront of technical expertise, we seek a seasoned professional to assume the role of Senior Technical Support Specialist. This esteemed position demands an unwavering commitment to providing unparalleled support for our products and services.

The ideal candidate will possess in-depth knowledge of complex technical issues and be equipped to deliver solutions that minimize user disruption. Moreover, they will have the capacity to analyze and diagnose intricate product-level limitations, and collaborate effectively with cross-functional teams to address customer concerns.

This highly visible role not only entails leadership and mentoring of junior technical support specialists but also involves driving continuous improvement in the technical support process. The successful candidate will demonstrate expertise in troubleshooting, documentation, and process optimization.

To excel in this challenging position, you should possess a strong background in technical support or customer service, with a minimum of 3 years of experience. Proficiency in SQL and API is mandatory, as well as basic knowledge of a programming language. Effective communication skills, including phone, email, and chat interaction, are essential for success.

Beyond these technical requirements, the ideal candidate will possess excellent analytical and problem-solving skills, with the ability to work collaboratively in a dynamic environment.

Motive is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We welcome applicants from diverse backgrounds and perspectives.

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