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5 days ago
Job Title: Cloud Infrastructure Specialist
About the JobWe are looking for a seasoned Senior Cloud Engineer who can deliver high-quality technical support to our clients. This role involves working closely with our international teams, adopting our data-driven approach, and continually refining your skills.
Main Duties- Provide expert-level customer support through various platforms, such as tickets, chat, phone, emails, Slack, and Skype.
- Undertake complex web migrations and assist junior colleagues with their migration tasks.
- Assist clients with application load testing and upgrades.
- Translate intricate customer inquiries into actionable tickets when required.
- Respond to abuse reports from multiple sources in collaboration with other teams.
- Leverage analytical skills and problem-solving techniques to resolve client issues while keeping them updated.
- A deep understanding of the hosting industry, focusing on PHP (WordPress, Magento, etc.) and its foundation technologies (Linux, Nginx, Apache, MySQL, etc.).
- Developing experience is desirable.
- Empathy and ability to comprehend customer needs.
- Collaborative mindset and effective communication skills across diverse cultural and medium-based settings.
- Exceptional written and verbal communication skills.
- Outstanding analytical and troubleshooting abilities.
- Knowledge of cloud infrastructure environments (AWS, GCE, etc.) is beneficial.
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