Senior Cloud Technical Specialist

3 weeks ago

Karachi, Sindh, Pakistan Zones IT Solutions Full time

Join to apply for the Senior Cloud Technical Specialist role at Zones IT Solutions

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Company Overview

When it comes to IT solution providers, there are many choices. But for providers with innovative and differentiating end-to-end service offerings, Zones is the first choice. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain, operating in over 120 countries. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. We leverage a robust portfolio and high certification levels from partners like Microsoft, Apple, Cisco, Lenovo, Adobe, and more. Our goal is to build digital infrastructures that transform business operations.

Position Overview

As a Senior Cloud Technical Specialist at Zones, you will deliver exceptional service to our clients. You will be the first point of contact for customer engagements, providing technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts.

Responsibilities
  1. Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure issues.
  2. Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting.
  3. Perform Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
  4. Build strong relationships with customers and colleagues, adapting to changing situations.
  5. Stay updated with technological changes through training and support calls, handling issues related to various cloud platforms.
  6. Work independently and guide new team members.
  7. Troubleshoot incidents, identify root causes, and implement preventive measures.
  8. Ensure issues are resolved timely, adhering to SLAs.
Minimum Requirements
  1. Bachelor's degree in Computer Science or related field.
  2. 3-5 years of experience with Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
  3. Understanding of computer systems and mobile troubleshooting.
  4. Experience with cloud/hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
  5. Preferred knowledge of Windows, SQL, and Exchange Server.
  6. Experience in defining and refining business support processes.
  7. Microsoft certifications are preferred.
  8. Familiarity with ticketing systems like Service-Now, Zendesk, Jira, or Freshdesk.
  9. Ability to work independently in a fast-paced environment.
Additional Information

Zones offers a comprehensive benefits package, including health insurance, life insurance, pension schemes, and wellness facilities. We promote an inclusive workplace committed to diversity and equal opportunity. Shift timings are from 8:00 P.M to 5:00 A.M (PK time), with rotational shifts.

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