
Policy Support Specialist
3 days ago
Sybrid Private Limited, a Lakson Group company, requires a Policy Support Specialist. The successful candidate will be responsible for responding to customer inquiries and providing accurate information about insurance policies, products, and services.
Main Responsibilities:- We require the successful candidate to respond to customer inquiries in a timely manner and provide relevant information.
- The ideal candidate will address customer complaints efficiently and resolve issues promptly.
- They will process policy changes, renewals, and cancellations as requested by customers.
- Effective collaboration with internal teams is crucial to ensure seamless service delivery.
- The incumbent will promote and cross-sell insurance products based on customer needs and preferences.
- Achieving sales targets by identifying opportunities for upselling or offering additional coverage is essential.
- An intermediate level of education (Graduation) is mandatory.
- The successful candidate should have at least 1 year of experience in an inbound call center environment.
The selected candidate will work rotational shifts, 8 hours per day.
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