Policy Support Specialist

3 days ago


Karachi, Sindh, Pakistan Sybrid Private Limited -a Lakson Groupof Company Full time

Sybrid Private Limited, a Lakson Group company, requires a Policy Support Specialist. The successful candidate will be responsible for responding to customer inquiries and providing accurate information about insurance policies, products, and services.

Main Responsibilities:
  • We require the successful candidate to respond to customer inquiries in a timely manner and provide relevant information.
  • The ideal candidate will address customer complaints efficiently and resolve issues promptly.
  • They will process policy changes, renewals, and cancellations as requested by customers.
  • Effective collaboration with internal teams is crucial to ensure seamless service delivery.
  • The incumbent will promote and cross-sell insurance products based on customer needs and preferences.
  • Achieving sales targets by identifying opportunities for upselling or offering additional coverage is essential.
Requirements:
  • An intermediate level of education (Graduation) is mandatory.
  • The successful candidate should have at least 1 year of experience in an inbound call center environment.
Work Schedule:

The selected candidate will work rotational shifts, 8 hours per day.



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