Digital Experience Director

7 days ago


Islamabad, Islamabad, Pakistan easypaisa Bank Limited Full time

The Opportunity

We are looking for a talented Head of Customer Experience to join our team and help us deliver exceptional customer experiences across all touchpoints.

As a key member of our leadership team, you will be responsible for developing and executing strategies that drive customer loyalty, retention, and advocacy.

Key Responsibilities:

  1. Develop and execute customer experience strategies that align with our business objectives.
  2. Lead cross-functional teams to deliver customer experience initiatives.
  3. Collaborate with stakeholders to identify opportunities for process improvements.
  4. Analyze customer feedback and data to inform strategic decisions.
  5. Develop and manage budgets to achieve customer experience goals.

Requirements

  • Masters degree in Business Administration, Marketing, or a related field.
  • Minimum 5 years of experience in customer experience, product development, or digital marketing.
  • Strong leadership and strategic thinking skills.
  • Ability to analyze complex data and develop actionable insights.
  • Excellent communication and collaboration skills.


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