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FinTech Customer Service Expert
1 day ago
About Us:
Abacus Consulting is a leading provider of FinTech solutions. Our team is passionate about delivering exceptional customer experiences.
Job Summary:
We are seeking a highly motivated and experienced customer service/support executive to join our team.
Key Responsibilities:
- Provide timely and effective support to clients in the FinTech sector.
- Develop and maintain a deep understanding of FinTech products and services.
- Collaborate with internal teams to resolve customer queries efficiently.
- Foster strong relationships with clients through effective communication and issue resolution.
Requirements:
- Skills and Qualifications:
- Fluency in English is a must.
- Ability to work rotational shifts, including mornings, evenings, and nights.
- Customer-centric attitude with excellent communication skills.
- Educational background in Accounting, Finance, or related disciplines is preferred.
- Good knowledge of online money transfer platforms.
- Minimum educational background: A-levels/Intermediate.
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