Customer Service Floor Lead

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Key Responsibilities:

The Call Center Floor Manager is accountable for the overall direction, coordination, planning, assigning, and directing work of subordinates. This role entails making necessary changes in staffing based on day of week, sales promotions, other anticipated events, and PBX data.

Responsibilities and Duties:
  1. Forecast volumes of calls and manpower requirements to ensure optimal staffing levels.
  2. Maintain accurate recorded announcement menus and make necessary adjustments based on time of day, day of week, or holidays.
  3. Prepare composite reports from individual reports by subordinates.


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