Call Center Team Lead

2 weeks ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

As a Call Center Operations Manager, you will be responsible for the daily operation of the contact center. This includes managing business objectives, performance, and resources.

Your specific responsibilities will include:

  1. Staffing and schedule adherence
  2. Training employees to ensure they have the necessary skills to perform their jobs effectively
  3. Evaluating quality assurance processes to ensure they are meeting the required standards
  4. Reviewing provider schedules to ensure adequate coverage
  5. Developing and maintaining protocols to ensure efficient operations

You will interact regularly with internal and external stakeholders, including other teams and departments within the organization.



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