
Call Center Representative
4 days ago
Company Description
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Role Description
This is a full-time, on-site role for a Call Center Representative located in Rawalpindi. The Call Center Representative will be responsible for generating potential leads via outbound calls, handling customer inquiries via phone and email, providing exceptional customer support, and ensuring customer satisfaction. Day-to-day tasks include consistent calling to dedicated databases of potential clients, maintaining a list of strong follow-ups, daily, weekly, and monthly conversions, documenting customer interactions, escalating issues when necessary, and ensuring accurate and efficient resolution of customer concerns.
Qualifications
- B2C calling experience of at least 6 months to 1 year is a compulsory requirement
- Hardcore cold calling on a routine basis
- Interpersonal skills and customer satisfaction abilities
- Computer literacy and proficiency in using CRM software
- Strong verbal and written communication skills
- Ability to work effectively in a team environment
- Previous experience in a call center or customer service role is mandatory
- High school diploma or equivalent; additional qualifications in customer service are advantageous
- Entry level
- Full-time
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Office Administration Executive - CEO Office - REF-0605-25Rawalpindi, Punjab, Pakistan
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